Provider Identification
AMAPOLA FORMENTERA company
AMAPOLA FORMENTERA C.B., with location at Avenida 8 de agosto 55, 07860 de Sant Francesc de Formentera (Baleares), Spain. C.I.F number: E-57415051
Application of general sales conditions.
Confirmation of an order implies the client's acceptance of the present general conditions.
Product availability
The articles visible on the website are available until depletion of stock. AMAPOLA FORMENTERA does its best to inform clients by e-mail when a product that is no longer available has been ordered.
Product presentation
Products for sale are described and presented with the greatest possible precision. Nevertheless, should mistakes or omissions occur in this information, AMAPOLA FORMENTERA declines all responsibility.
Product prices
Prices are stated in euros or US dollars, VAT (value-added tax) included for European community member countries. AMAPOLA FORMENTERA reserves the right to modify prices at any moment, however, products will be billed at prices in effect at time of order. When making an order on AMAPOLA FORMENTERA's website, you are considered an official importer and thus obliged to uphold the laws and regulations in place wherever you will be receiving the products. Deliveries may be subject to opening and inspection by the responsible authorities.
Ordering and secure payment
Customers interested in purchasing products shown on the website must follow the indications there given, in order to place an individual order. After verifying elements of the order (colour, quantity, size, price), the customer must confirm the product(s) selected by clicking an option box. This represents a validation of the order, and implies acceptance of the present general conditions of sale.
Payment is made using the Paypal system. After confirming payment method, the customer definitively and irrevocably confirms the order.
Identification
Customers who have already made purchases on the AMAPOLA FORMENTERA website can choose a keyword allowing them to avoid repeatedly filling out the informational modules necessary for confirmation on new orders. Registered customers will be automatically recognised on the AMAPOLA FORMENTERA website.
Satisfaction guaranteed or your money back
All of the items purchased on the AMAPOLA FORMENTERA website can be changed or reimbursed at corresponding prices.
Customers can exercise their right of cancelation within 30 days of the receipt of products.
It is necessary to keep a copy of the invoice provided by the shipping company until the change/reimbursement has been validated.
Treatment of undelivered packages
These include packages that are not delivered to their final destination for the following reasons: unknown recipient, unclaimed package, refused package, imperfection occurred during shipment, mishandling...
Cause of package-return: recipient unknown or address irregularity.
These packages are returned to sender for the following reasons: the recipient doesn't reside at the indicated address.
Upon our receipt and acceptance of the returned package, AMAPOLA FORMENTERA will contact the costumer in order to re-ship the order if the product is still available or will effectuate the reimbursement, the customer deciding which course of action to take.
AMAPOLA FORMENTERA reserves the right to proceed to direct reimbursement in lieu of a new shipment if there have been numerous returned shipments owing to recipients unknown.
Cause of package return: “ABSENT/NOTIFIED”
These packages are returned to sender after the customer fails to retrieve them at the postal service or delivery point within the established time limit.
Upon our receipt and acceptance of the returned package, AMAPOLA FORMENTERA will contact the customer in order to re-ship the order if the product is still available or will effectuate the reimbursement, the customer deciding which course of action to take.
AMAPOLA FORMENTERA reserves the right to proceed to direct reimbursement in lieu of a new shipment should numerous unclaimed shipments already exist for the same customer.
Cause of package return: “REFUSED”
These packages are returned if at the moment of delivery, the customer refused the package.
Upon our receipt and acceptance of the returned package, the customer's account will be credited within 72 hours with a voucher.
It is possible to request a cancelation of the voucher and reimbursement in “CUSTOMER CARE”.
In cases of returned packages due to “RECIPIENT UNKNOWN”, “ABSENT/NOTIFIED”, “REFUSED”, AMAPOLA FORMENTERA does not guarantee the reservation of the ordered products and may be obliged to proceed to a product reimbursement in the case that the article(s) are no longer available.
Responsibility
At any moment of access to the website, consultation, web-form completion, execution of orders, article delivery or any other service, the AMAPOLA FORMENTERA company delines all responsibility for the occurrences or damages that may come to pass due to Internet-use entirely unrelated to the obligations and precautions adopted by AMAPOLA FORMENTERA. In particular, every unforeseen event related to the provision of service, external intrusions or viruses cannot be attributed to AMAPOLA FORMENERA. Analogously, in any event occurring by force majeure, AMAPOLA FORMENTERA is totally exonerated from all responsibility.
Intellectual property
The texts, photographic images and product names that appear on the AMAPOLA FORMENTERA website are protected by law under the rights of author.
Cookies
The website uses cookes for functional reasons and with the sole purpose of providing those services sollicted by the user.
